101 ways to improve customer service: training, tools, tips, and techniques 400 pages | pfeiffer (february 16, 2007) | isbn: 0787982008 | pdf | 1 mb. 101 ways to improve customer service provides a variety of training and development ... http://avaxhome.ws/ebooks/economics_finances/0787982008.html
Now take these customer service training tools to the next level. First, be on time to the meeting. Then look them in the eye and listen to their ideas about the business. Second, shake each of their hands. ... http://amieholton.blogspot.com/2008/11/second-shake-hands-with-your-customers.html
